Terms of service & warranty.

Refund policy

Warranty, Return, and Refund Policy

Warranty Overview

DAF Engineering is committed to supporting makers, fabricators, and machinists with equipment built to last. Our Warranty Program is designed to provide peace of mind through comprehensive protection against defects in materials and workmanship. The program includes a Standard Warranty provided with every eligible product, as well as optional Extended Warranty Plans for customers seeking longer and more flexible protection. This document outlines the terms, coverage, exclusions, and claim procedures for all warranty types offered by DAF Engineering. 


Standard Warranty (One Stop Coverage)

All DAF Engineering products include:

  • 12-month limited warranty on mechanical hardware from delivery date

  • 6-month limited warranty on electronics from delivery date

  • 30-days on stock Art work

The standard warranty covers defects in materials and workmanship under normal use and applies only to the original purchaser. The original order number and customer contact information are required to initiate a claim.

Extended Plan Coverage

The Extended Plan extends standard coverage by:

  • Hardware: Total of 24 months from delivery date

  • Electronics: Total of 18 months from delivery date

All standard warranty terms and exclusions apply. call for pricing.

What Is Covered

Warranty coverage includes replacement of parts that:

  • Were received in defective or unusable condition

  • Become defective during normal use due to material, design, or manufacturing flaws

  • Replacements may be refurbished or new, at DAF Engineering discretion.

What Is Not Covered

The warranty does not cover:

  • Consumables, including plasma/mill/Laser & Press consumables (such as electrodes, cutting tips, bits, tooling, etc).

  • Damage caused by improper use, modification, or unauthorized repairs

  • Damage from environmental exposure (e.g., moisture, rust, freezing)

  • Improper assembly or maintenance

  • Cosmetic imperfections such as scratches or dents that do not affect function

  • Normal wear and tear

  • Products that have been resold or transferred to another party

Warranty Claims for Third-Party Equipment

DAF Engineering distributes certain third-party products—including plasma cutters and other accessories—that are covered under their own manufacturer-issued warranties. These products are not covered by DAF Engineering standard or extended warranty plans. However, DAF Engineering supports customers by assisting with the warranty claim process for these third-party items whenever possible.

What You Need to Know:

  • Each third-party product comes with its own manufacturer warranty, which defines its own coverage terms, claim process, and duration.

  • DAF Engineering upholds these warranties and will act as a liaison with the manufacturer to help facilitate claim resolution.

  • Customers must provide proof of purchase and a detailed description of the issue when initiating a claim through DAF Engineering.

  • In some cases, the third-party manufacturer may require the customer to contact them directly for support, repair, or replacement.

Additional Processing Time:

Warranty claims involving third-party equipment may require additional time for processing and shipping due to:

  • Manufacturer review or approval requirements
    Delays in parts availability or direct fulfillment from the manufacturer

  • Differences in service processes or lead times outside of DAF Engineering control

Claims Process

All warranty claims must be submitted by the original purchaser. To initiate a claim:

  1. Contact DAF Engineering Product Support at (440) 488-1673, Monday–Friday, 9:00 AM–5:00 PM EST. Request to speak with Product Support and provide:

    1. Your original order number

    2. A description of the issue

    3. Any requested photos or videos to document the problem

  2. If approved, DAF Engineering may request the defective part to be returned. A return label will be provided.

  3. A replacement part (refurbished or new) will be shipped within 10 business days of receiving the returned part.

    1. Extended Plan customers receive expedited shipping and priority handling of their claim.

Limitations

Extended warranties are non-transferable and must be purchased within 30 calendar days of original delivery. Coverage does not apply retroactively to damage occurring before warranty activation. Extended Warranty Plans are non-refundable once purchased or once the covered product is delivered.

Returns and Refunds Policy

All products sold directly by DAF Engineering are eligible for return and refund. Please refer to our Returns and Refunds Policy below for details.

Return Eligibility:

  • Only the original buyer of the item is eligible to return the item for a refund. Proof of purchase is required for eligibility.

  • A return must be requested within 30 calendar days following the delivery of the item. Requests after this period will be denied.

  • 'In-person' returns require prior permission from DAF Engineering.

Return Requirements:

  • The item must be in unused condition, free of defects, and in its original packaging.

  • DAF Engineering will inspect the item within 10 business days of receiving it to determine refund eligibility.

Refund Process:

  • If the item meets the refund eligibility requirements, a refund for the original transaction amount minus a 20% restocking fee will be issued to the Buyer within 10 business days following the completion of inspection.

  • Original shipping costs are non-refundable. 

Return Authorization:

  • Prior to returning a product, Buyer must contact DAF Engineering to obtain a return authorization number (RMA). All returned products MUST have an RMA. 

Return Shipping:

  • If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without an RMA will not be accepted.

  • Buyer is responsible for return shipping costs unless otherwise specified.

Damages and Issues:

  • Buyer shall inspect all products upon receipt and notify DAF Engineering of any issues within five (5) business days.

  • Photos and verification from shipping providers will be requested for stated parties to verify claimant (Buyer) damages and issues.

  • Credit will be issued to Buyer only after inspection for conformity to this return policy.

Software and Digital Goods:

  • All software sales are final and non-refundable once a license is delivered, downloaded, or accessed.

  • This policy applies to all digital products, including license keys, upgrades, and related services.

  • By purchasing our software, customers acknowledge and accept this no-return, no-refund policy.

  • Due to the nature of digital goods, we cannot accept returns or issue refunds after delivery.

  • Extended Warranty Plans are non-refundable once purchased or once the covered product is delivered.

Exceptions:

  • Certain items cannot be returned, including perishable goods, custom products (Art Work), personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges:

  • If you need to exchange an item, return the original item, and make a separate purchase for the new item.

Refunds:

  • Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be automatically processed within 10 business days.

Contact Us

If you have questions or need to initiate a claim or return/refund, we’re here to help:

  • (440) 488-1673

  • dafengineeringllc@gmail.com

  • Aurora Ohio 44202

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST